RETURNS/ REFUNDS & EXCHANGE
Can I return my product?
At Bark N Bones, customer satisfaction is our priority. However, for hygiene and safety reasons, we do not accept returns or exchanges on used products.
Returns or exchanges are accepted only if:
* You received a damaged product.
* You received an incorrect product.
* You received a defective product.
* Your exchange request meets our Return & Exchange Policy.
Please note: Food items, treats, consumables, customized products, and certain toys are non-returnable and non-exchangeable.
Return & Exchange Eligibility
To be eligible for a return or exchange:
* The request must be submitted within 3 business days of delivery.
* The product must be unused, unwashed, and in its original condition.
* All original tags, labels, and packaging must be intact.
* Clear photos/videos of the product and packaging must be provided while submitting the request.
Products that do not meet these conditions may not be eligible for return or exchange.
How do I request a Return or Exchange?
To request a Return or Exchange, please fill out our Return & Exchange Request Form using the link below.
👉 Click here to submit your Return & Exchange Request
( https://docs.google.com/forms/d/e/1FAIpQLSdTHrR_CUParAiOZbFQ7uPIB80rWYxoYZaLj2sCatcntoKlnQ/viewform?usp=publish-editor )
Our support team will review your request within 24 business hours and contact you via WhatsApp or Email.
Please note: Return and Exchange requests submitted through WhatsApp, Instagram DMs or Email may not be processed. Kindly use the Return & Exchange Request Form for all requests.
Damaged or Incorrect Product
If you receive a damaged, defective, or incorrect product, please submit your request within 3 business days of delivery along with clear photos/videos through the Return & Exchange Request Form.
Once verified, we will arrange a replacement or provide an appropriate resolution.
Refund Policy
Refunds are applicable only for approved return requests.
Once the returned product is received and successfully passes our quality inspection, the refund will be processed within 5–7 business days.
* Prepaid Orders: Refunds will be credited to the original payment method.
* Cash on Delivery (COD) Orders: Refunds will be processed to the customer’s bank account after verification.
Exchange Policy
If your exchange request is approved, the replacement product will be shipped after the original product is received and passes our quality inspection.
Exchange requests are subject to product availability.
Non-Returnable Items
The following products are not eligible for return or exchange:
* Pet Food & Treats
* Consumable Products
* Customized or Personalized Products
* Used, Washed or Damaged Products
* Products without Original Tags or Packaging
* Clearance or Sale Items (if applicable)
Need Help?
If you have any questions regarding your order, our support team will be happy to assist you.
Please submit your request through the Return & Exchange Request Form, and our team will get back to you as soon as possible.